Frequently Asked Questions
KITS & CLEANING SOLUTION
How much solution should I use for cleaning?
Our solution is made from natural soaps, including Coconut, Jojoba, and essential oils. These ingredients clean effectively and also act as a conditioner for leather.
The wipes are great for a quick touch-up and on-the-go cleaning. For a thorough and deep clean, use our Shoe Cleaning Kit.
When cleaning suede shoes, test the solution in a hidden spot first to avoid fading or color bleeding. Suede is diverse, hence, making general directions challenging. If it's your first time cleaning a material, watch our suede cleaning tutorials and follow the detailed steps on the How To Use page. For additional assistance, reach out to us before cleaning.
Yes, but be cautious with water use and brush the material gently. Please note that the dyed suede may bleed, so avoid getting it too wet.
Always test in a hidden spot for potential bleed. If it's your first time cleaning, watch our suede cleaning tutorials and follow the detailed steps on the How To Use page. Contact us before cleaning for extra help.
One kit with a 100ml solution is typically designed to effectively clean approximately 40-50 pairs of shoes. However, the actual coverage can vary based on several factors, including the level of dirtiness of the shoes and the size of each pair.
No. Yellowing happens when plastic or rubber reacts with oxygen, causing a color change. Our cleaner won't reverse this natural process.
We recommend letting them air dry for 12-24 hours.
SHOEGR Microfiber Towels are made with soft materials to prevent surface damage. The fibers, 20% finer than human hair, are extremely soft and absorbent. This allows gentle cleaning of dirt and dust from any material, including leather, while effectively drying heavily saturated or damp shoes.
No way! SHOEGR Wipes use a special formula, and they have a dual texture making them completely different from simple wipes.
Using SHOEGR Shoe Cleaning Wipes is easy! Follow these simple steps:
- Tear open the packet and pull out the wipe.
- For regular cleaning, use the smooth side.
- For stubborn stains and midsoles, switch to the textured side. That's it! Easy and effective for keeping your shoes clean and fresh.
Check out our How to Use video by clicking here.
These wipes won’t damage those materials. The textured dots eliminate tough stains. Smooth fabric side for general cleaning
Yes, you can, but use them gently and on non-stubborn stains. If the stain is deep, avoid using the wipes too hard as it can affect the material.
For such cases, we recommend cleaning the shoes using our Cleaning Kit.
Absolutely! Use the textured side on those marks, and they'll be gone.
DRY SUEDE KIT
Use the eraser on Suede & Nubuck uppers, as they are designed for that purpose. They are also effective for midsole cleaning.
The Eraser is designed to be rough for effective stain removal. Follow the instructions, and avoid excessive rubbing. Work slowly while checking your results.
For more details you can refer to our tutorial video by clicking here
Suede materials may not react well with water, making traditional cleaning methods unusable. The Erasers, with their crumb-like particles, easily lift dirt and stains from the material.
This kit is made just for cleaning suede or nubuck shoes without water. But, for the best results on midsoles and bottom soles, you need the cleaning kit.
Also, if your shoes are really dirty, dry cleaning might not be enough. In that case, you definitely need the cleaning kit and use water to get the best result.
COAT (WATER & STAIN REPELLENT)
This is a Hydrophobic formula, and it lives up to its name. We give your shoes a liquid phobia! The Coat creates an invisible barrier on the shoe that repels most liquids. They just float on the protective layer, waiting for you to wipe them off. :)
Check out video on Youtube by clicking here.
The long-lasting formula provides up to 30 days of protection. The duration also depends on how you wear the shoes and the conditions in which you wear them.
Yes, you can use Coat on all shoe materials, including Suede, Nubuck, Knit, Mesh, Canvas, Leather, etc.
Note:This product is not recommended for patent leather.
Yes! Applying a light barrier doesn't block the breathability of your shoes.
You're good for 3-4 weeks after one application. For the best experience and longer-lasting protection, we recommend applying Coat every time you clean your shoes.
SHOEGR Coat won't alter the appearance or feel of your shoes.
Absolutely! We recommend using SHOEGR Coat on new sneakers to keep them looking fresh and stain-free.
Here are the steps to apply SHOEGR Coat:
- Ensure shoes are clean. Shake the bottle well.
- Spray evenly from about 20 cm away.
- Let shoes dry for 1 hour, then apply a second coat.
- Wait 6-12 hours before rocking your COATed shoes.
- Not recommended for patent leather.
- Avoid oversaturating, especially suede.
SHOEGR Coat can last up to 2 years.
This happens due to over-saturation. If sprayed too close, a white film may appear on leather. Leather doesn't easily absorb the spray, causing buildup. If this occurs, don't wash with water, as the spray repels liquids. Instead, reapply until wet, let it bond, and rub with a microfiber cloth to protect and remove marks.
A Crease Defender is a product made to stop creases from forming on the toe box area of sneakers. It's typically a flexible insert that goes into the shoe, creating a barrier. This redistributes pressure, preventing creases during regular wear.
Crease Defenders come in different sizes to match various shoe sizes. It's crucial to select the right size for your specific sneakers to ensure a proper fit and effective crease prevention. Some compatible shoes include Air Jordan 1, Air Jordan 3, Air Jordan 4, Air Jordan 12, Air Jordan Retro, Air Jordan 1 Turbo Green, Louis Vuitton Trainer, Air Force 1, Travis Scott, and similar shoes from brands like Nike, Adidas, Reebok, Puma, etc.
To add Crease Defenders:
- Loosen the shoe laces.
- If possible, remove the insole.
- Insert the crease protector into the shoe.
- Put the insole back.
To remove Crease Defenders:
- Take out the insole if the shoe permits.
- Squeeze the backtab of the crease protector and slide it out.
Check out our video here: HOT TO USE SHOEGR CREASE DEFENDERS
You can clean the Crease Defender with regular soap or even the SHOEGR cleaning solution and water.
For optimal comfort, order your shoes half a size larger to accommodate SHOEGR Crease Defenders. If needed, cut the crease protector with scissors to fit your shoe size. While the Crease Defenders are not uncomfortable, you may feel their presence in the shoes.
Absolutely! If your Crease Defenders feel uncomfortable or don't fit well, you can trim them with scissors. Just cut a notch where needed for a better fit and more comfort in your sneakers.
Yes, you can use Crease Defender proactively in new sneakers to prevent creases during the initial wear. They're especially useful for preserving the appearance of new and expensive footwear. It's even recommended to use Crease Defenders as support inside the shoe, even if it's not worn often.
The lifespan of Crease Defender can vary based on factors like frequency of use and the wearer's walking habits. SHOEGR Crease Defenders can last for several months and even years with regular use.
Absolutely! SHOEGR Crease Defenders are designed to be easily transferable between different pairs of sneakers. However, it's important to ensure that the protector fits well in each pair for effective crease prevention and comfort. It's even recommended to use Crease Defenders as support inside the shoe, even if it's not worn often.
SHOEGR Crease Defenders come in 2 sizes to fit a range of shoe sizes. The Small size is suitable for foot sizes UK 2 - 6.5, and the Large size is suitable for foot sizes UK 7 - 12.5.
A bamboo charcoal freshener is a natural and eco-friendly product designed to absorb and neutralize odors in sneakers. Thanks to bamboo charcoal's porous properties, it effectively removes odors, bacteria, pollutants, allergens, and eliminates both moisture and unpleasant smells.
Yes, placing SHOEGR bamboo charcoal fresheners in new shoes can help prevent the development of odors by absorbing moisture and neutralizing smells from the beginning.
The lifespan of a SHOEGR Charcoal Freshener can vary based on factors like its size and the intensity of odors. On average, they can be effective for 10-12 months. To rejuvenate its odor-absorbing capabilities, expose it to sunlight for a few hours every 3-4 weeks, depending on usage.
SHOEGR bamboo charcoal fresheners are versatile and have multiple applications. They are ideal for use in shoes, including boots, sneakers, and athletic footwear. Additionally, they prove effective in gym bags, cars, closets and other small enclosed spaces.
To refresh the SHOEGR bamboo charcoal freshener, simply place it in direct sunlight for a few hours. The sunlight helps to evaporate the moisture and odors absorbed by the charcoal, extending its effectiveness.
Yes, SHOEGR charcoal fresheners are generally safe for individuals with allergies or sensitivities. They are a natural and chemical-free solution, making them suitable for people with various sensitivities.
Absolutely. SHOEGR Charcoal Freshener is effective in damp conditions as it helps absorb excess moisture, preventing the growth of mold and mildew and reducing the risk of unpleasant odors.
Yes, SHOEGR bamboo charcoal fresheners are reusable and can be transferred between different pairs of shoes. Make sure to recharge them in sunlight periodically to maintain their effectiveness.
SHOEGR Charcoal Fresheners are low-maintenance. If they become dusty, you can gently shake or pat them to remove surface particles. Avoid submerging them in water, as this can affect their absorption capabilities.
Shipping, Payments & Others
Orders placed on our website are shipped within 1 business days. After placing your order, you'll get an order confirmation, and once it's shipped, you'll receive a shipping notification with all relevant details.
We aim to deliver the products within 2-5 working days from the day of dispatch. The exact duration depends on your location. You can track the delivery status using the tracking number sent to your registered email after the order is dispatched.
Once your order ships and you get the shipping confirmation, click the link in your email. If you didn't get the confirmation, log in to your account to track the status, or contact our support for details.
Unfortunately, we can't change the address once the order is shipped. You need to contact the shipping carrier directly for assistance.
We process all payments securely through Razorpay. You can use UPI, Visa, Mastercard, Netbanking, and major wallets for hassle-free transactions.
We are dedicated to ensuring your satisfaction! In the event of damage to your product or package, you have the option to exchange it within 10 days of receiving your order. Please note that the product should be unused and unopened. You can choose to replace the product or receive a refund to the original payment method.
To initiate the return process, kindly contact our customer service team at email@example.com
SHOEGR is not responsible for any harm caused by our products. If you're not sure how our products will affect your shoes, talk to our Shoe Care Specialists from Contact Us section. We're here to help.
We don’t. Right now, we only deliver within India and we are working on expanding our network.
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